What We Do
- 24-hour tech support — phone triage and next-steps anytime.
- Emergency breakdowns — rapid call-outs to get you pouring again.
- Preventative maintenance — scheduled services that stop issues before they start.
- Parts in Melbourne — fast access to genuine spares, locally.
- Grinders & filtration — burrs, calibration, water quality & scale control.
- Partner network — vetted technicians + national coverage where needed.
How It Works
- Log the issue — use the form (below) or call. Include brand/model, symptoms, error codes, and a quick photo if possible.
- Triage (24/7) — we try remote fixes first (saves a visit).
- Dispatch — Melbourne metro: we aim for same-day emergencies, otherwise next business day. Regional & interstate by arrangement.
- Fix & follow-up — we service, swap parts if needed, and send a short report with any prevention tips.
(Targets are service aims, not guarantees; we’ll confirm ETAs when you book.)
What We Service
Espresso machines
1–4 group
Grinders
on-demand, deli, bulk
Brewers
batch/filter systems
Brands we commonly see: La Marzocco, Synesso, Wega, Rocket, ECM, Sanremo, Slayer, Nuova Simonelli, Victoria Arduino, Mazzer, Mahlkönig, Fiorenzato, Anfim, BWT/BRITA & more.
Service Options
- Emergency call-out — get back online, fast.
- 6- or 12-monthly Check-Ins — gasket kits, showers, burrs, descaling checks, flow & pressure tests.
- New-site commissioning — install checks, power/water verification, recipe dial-in, staff handover.
- Grinder care — burr replacement, alignment, calibration, retention checks.
Parts & Partners
We stock common consumables and draw on two of Australia’s largest machine/parts suppliers plus a trusted technician network — meaning shorter waits and genuine components that protect your gear and your warranty.
Pricing & Coverage
- Call-out + labour — transparent rates quoted on booking; parts billed at cost + fair margin.
- Metro Melbourne — priority zone. Regional VIC & interstate — scheduled runs or partner dispatch.
- Loan gear — subject to availability (we’ll advise at booking).
- Warranty — we service in line with brand requirements; keep your proof of purchase handy.
Service Enquiry Form
24-hour tech support by phone; on-site visits during service windows
Melbourne, VIC
Australia-wide by arrangement
Frequently Asked Questions
Do you offer 24/7 on-site?
Phone triage is 24/7. On-site work is scheduled in defined service windows; for true after-hours emergencies we’ll advise next available dispatch.
